Why can’t I access the APIs after the migration from SiGREEN?

After the migration to Mattermaps, old SiGREEN API credentials are no longer valid.

Customers need to create new technical users in Mattermaps and replace their old credentials with the newly generated credentials.

Can I continue using my old SiGREEN technical user credentials?

No. Old SiGREEN technical user credentials should not be used after the migration.

You need to recreate the technical user in Mattermaps and update your integration with the new credentials.

How do I create a new technical user in Mattermaps?

To create a new technical user:

1. Log in to the Mattermaps UI as a Company Admin.
2. Click the gear icon in the top-right corner to open Company Configuration.
3. Go to API Management in the left navigation.
4. Click + Create technical user.
5. Enter a name and description for the technical user.
6. Select the APIs the user needs access to.
7. Submit the form.
8. Copy and securely store the generated credentials.

Who can create technical users?

Technical users can be created by a Company Admin in the Mattermaps UI.

If you do not see the API Management option, check whether you have the correct admin permissions.

What should I do with the new credentials?

Once the new technical user has been created, replace the old SiGREEN credentials in your API setup with the new Mattermaps credentials.

Make sure the credentials are stored securely and are not shared in emails, screenshots, or support tickets.

Can I continue using the old SiGREEN API base paths?

No. Old SiGREEN API base paths should no longer be used after the migration.

Customers need to update their API setup according to the new Mattermaps developer documentation.

Where can I find the new API documentation?

The new Mattermaps developer documentation is available here:

developer.mattermaps.com

Use this documentation to confirm the correct API base paths, authentication setup, and available endpoints.

What should I check if my API setup is still not working?

Check the following:

1. Confirm that you are using newly created Mattermaps technical user credentials.
2. Confirm that the old SiGREEN credentials have been replaced.
3. Confirm that you are using the correct Mattermaps API base paths.
4. Confirm that the technical user has access to the required APIs.
5. Confirm that your OAuth configuration matches the Mattermaps developer documentation.

If the issue continues, contact Mattermaps Support at:

support@mattermaps.com

Please include the API you are trying to access, the error message, and your configuration details. Do not include passwords, client secrets, or access tokens.