How to Respond to a PCF request from your Customers

Written by Heinz Hambrock

Overview: Share PCF with your customers

You have been asked by your customers to share a Product Carbon Footprint (PCF)? This guide will help you identify the most important steps to successfully respond to a PCF request from your customers.

You have been asked by your customers to share a Product Carbon Footprint (PCF)? This guide will help you identify the most important steps to successfully respond to a PCF request from your customers.


1. Edit Company Information

As a company admin when you logged in to Mattermaps for the first time, you need to edit your company information.

Click on the gear icon at the top bar, this takes you to the Company Configuration settings.

You will find a panel on the left: “User Management”, “Company Information", "Network Connections" and “Manage Certifiers” among others.

Click on “Product Portfolio” section on the left panel, to add your Factories, Business Units and Product Identifier types (this is needed before you can start building your company portfolio, without adding your Product Identifier Type you cannot respond to a PCF request).

Troubleshooting

I get errors and can't continue

 

 Learn more about company configuration

 
 

As you have just signed up, there is no data on Mattermaps yet. It needs to be fed with data in order to start sharing /requesting PCF.

Steps to take to answer the PCF request coming in from your customer:

  1. Open the Product Task (the request received from your customer).
  2. Review the Request Overview tab. Try to understand what is requested, in which format, from which location etc.
  3. Click "Proceed to Share PCF". You will see the below screen /error:

This means, in order to share the PCF, first you need to create a product.

  1. Click "Add Product", once clicked you will see the below page:

  1. This means you need to first add the product identifier type in order to create your first product.
  2. Click on "Add Product Identifier". You will be directed to Company Configuration page to add a Product Identifier Type.

 

  1. Simply Click on "Add Identifier" button and type in the product identifier type or types. You can add multiple identifier types and you can make those additional identifier types mandatory as well if needed.
 

 

 
 
 

2. Add a Product

To share Product Carbon Footprint (PCF) with your customers, start by adding your products.

Make sure your Company Admin has added your “Product Identifier Type” in the configuration settings, you cannot create a product without it.

 

If you're unsure which products to add, check the task(s) requested by your customer to identify the product for which you need to create a PCF.

Go to Product Portfolio tab > +Add . You can first create a product family or directly create a product. The product will land on the “Uncategorized Products” family if unassigned but can be moved later.

Fill out the fields for adding a product. You can do it manually or via a bulk upload; by downloading the excel template within the tool. Don’t forget to “Save”.

 
 

3. Create a PCF

Go to Product Portfolio tab, navigate and choose a product for which you are interested in creating its Product Carbon Footprint.

Click on the Create PCF button on the right side. This takes you to the standardized PCF form, which guides you step-by-step through the PCF declaration process.

You can add the PCF form manually or via an excel upload file. You can upload one PCF at a time for each product.

The PCF form guides you through a data collection process in a clear manner. First, select the standard you would like to choose for the PCF exchange declaration. You can also decide whether you want to create a limited or a full declaration for the selected standards. If you choose "mandatory inputs only", you will create a limited declaration, while choosing "mandatory and optional inputs" you can fill in extra fields providing a full declaration.

· The amount of data requested will vary depending on your selection.

· Fill out at least the mandatory fields – but remember that additional information will have an impact on the Data Quality Score.

 

 

The PCF form via Mattermaps: you can manually fill out each page of the questionnaire, the Save button in the bottom area of each page of the PCF form, can save the entered data as a draft. You can retrieve and finalize it at any time later, when you click on the Create PCF button.

Using the excel upload function: You can download the excel template by choosing “Upload PCF Form” from the dropdown when clicked “Create PCF” button. Fill in the necessary fields in the excel sheet. Upload the PCF form to Mattermaps, make sure to review it. You can save it and go back to it later, or you can create it directly.

 
 

4. Find PCF Requests

After creating your Product Portfolio and creating a PCF. You can then respond to your customer PCF request.

Under My Task tab > Product Tasks sub-section, click and open the specific task from your customer.

Mattermaps allows you to add your own suppliers, components, Bill of Material (BOM), and your own emissions. To add this, check out the other guide.

 

You can decide if you want to respond now or close the request and respond later. You can also deny a PCF request.

 
 

In order to respond to your customer's request. You need to link this request to the right product. 

You can do this within the task itself. Click and open the specific task from your customer.

Mattermaps will show you a list of your products that you have added. Link the Product if it is not yet linked.

 
 

6. Respond to a PCF request

After creating your Product Portfolio and creating a PCF. You can then respond to your customer PCF request.

After linking your product, under the PCF Info section, select the PCF to be shared. Click on Share PCF. You can add comments to your customer in the Comments sub-section.

You will get a small summary, then click on Share PCF.

Mattermaps allows you to add your own suppliers, components, Bill of Material (BOM), and your own emissions. To add this, check out the other guide.