Start here: find Mattermaps help
Written by Heinz Hambrock
YOUR MATTERMAPS HELP JOURNEY
From a question
to a clear next step.
Find the answer area that matches your question, try the relevant troubleshooting guide, and use the support centre when you need more help. Jump straight to the stage you need.
Find relevant guidance and identify your next troubleshooting or support action.
STAGE 1 OF 4
Find your answer area.
Choose the question area that matches what you need help with.
General questions and terminology
Data, methodology and privacy
Getting started
Have you found an answer area that matches your question?
STAGE 2 OF 4
Try the troubleshooting guide.
Start with the general troubleshooting guide, or use the product-error guide for that specific problem.
Has the guide answered your question, or can you identify what remains unresolved?
STAGE 3 OF 4
Check specialist guidance.
Use these guides when your question concerns supplier manufacturing locations or API access after migration. Otherwise, continue to support.
Does either specialist guide apply to the issue you are working on?
STAGE 4 OF 4
Find direct support.
Use the Mattermaps Support Center guide to find the support route.
Can you identify your next support action and clearly describe the issue you need help with?